FAQ

You can request extra support by contacting the DSL Northwest team via phone (1-877-665-1125), email (service@dsl-nw.com) or by submitting a request through the website’s contact form.

Service times vary based on the complexity of the request, but most are completed within 1–3 business days. DSL Northwest will give you an estimated timeline when you schedule.

Standard business hours for DSL Northwest are Monday through Friday, 8:00am-4:30pm.

Yes, after-hours appointments may be available upon request and may incur additional fees. Please contact the DSL Northwest Team to check availability. Additionally, DSLNW maintains on-call, emergency support services for urgent needs after hours. 877-665-1125

To cancel or reschedule, please kindly submit a request to the DSL Northwest Service Team at least 24 hours in advance via phone (877-665-1125), email (service@dsl-nw.com) or by submitting a request through the website’s contact form.

For urgent issues, please call the DSL Northwest emergency service line at 877-665-1125, and leave a message. This is a monitored line and you will receive a prompt response.

While both strategies support equipment longevity and performance, they serve different operational needs:

  • Preventative Maintenance
    • Performed quarterly, semi-annually, or annually
    • Focuses on a specific piece of equipment
    • Addresses wear items and inspections
  • Scheduled Maintenance
    • Performed more frequently (every 60–90 days)
    • Covers multiple pieces of equipment
    • Provides standardized, whole-kitchen care

Many operations benefit from using both strategies together to create a comprehensive service plan.

Preventative maintenance is an investment in reliability, uptime, and long-term profitability.

Preventative Maintenance

  • Planned, proactive, and cost-effective
  • Reduces downtime and protects equipment
  • Supports predictable budgeting and uptime

Reactive Maintenance

  • Performed after failure occurs
  • Higher service costs and lost sales
  • Increased stress on operations and staff

Yes, DSL Northwest stands by the equipment they sell and the quality of their work. Equipment, parts, and service typically come with limited warranties. Please talk to a representative for the specifics related to your job or order.

Travel time may be billed depending on your location and the nature of the service. Please contact the DSL Northwest Service Team for specific details related to your area. You can reach us via phone (877-665-1125), email (service@dsl-nw.com), or by submitting a request through the website’s contact form.

Some services may include additional charges such as travel time, after-hours support, or special equipment. DSL Northwest will always provide a clear estimate before starting any work.

DSL Northwest welcomes and encourages your feedback! You can leave a review on Google, provide comments or suggestions via the website contact form, complete the Customer Experience Survey at the time of service, or email them directly. 

Have more questions?

DSL Northwest is happy to help.

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