FAQ
How do I request additional support for my service?
You can request extra support by contacting our team via phone or email, or by submitting a request through our website’s support form.
Does DSLNW charge for travel time?
Yes, travel time may be billed depending on your location and the nature of the service. Please contact us for specific details related to your area.
Are there any additional fees I should know about?
Some services may include additional charges such as travel time, after-hours support, or special equipment. We’ll always provide a clear estimate before starting any work.
How long does it usually take to complete a service request?
Service times vary based on the complexity of the request, but most are completed within 1–3 business days. We’ll give you an estimated timeline when you schedule.
What are DSLNW’s regular operating hours?
Our standard business hours are Monday through Friday, 8:00 AM to 4:30 PM.
Can I schedule service outside of business hours?
Yes, after-hours appointments may be available upon request and may incur additional fees. Please contact us to check availability.
How do I cancel or reschedule a service appointment?
To cancel or reschedule, please kindly request contact at least 24 hours in advance via phone or email.
Does DSLNW provide warranties or guarantees?
Yes, we stand by our work. Services and parts come with limited warranties—please ask us for the specifics related to your job or order.
How can I share feedback or suggestions?
We welcome your feedback! You can leave a review on our Google Page, or you can send comments or suggestions via our website’s contact form, CSAT survey at the time of service, or email us directly.
Who do I contact in case of an emergency?
For urgent issues, please call our emergency support line listed on the contact page. We aim to respond as quickly as possible.