We are proud to share the feedback we receive from our loyal customers, like these much appreciated words of kindness.
I wanted to take this time to let you know how impressed I am with Jeremy and Jason. As you know our combo machine was down and we needed to get a new machine. After talking to you I was relieved it would only be 5 days and not 5 weeks to get a new machine. You said there was a one in the warehouse that Friday morning and you’d power it up and calibrate it and install it the following Tuesday. We expected to continue to disappoint customers and not offer shakes or sundaes until then. Then, to my pleasant surprise you called back within the hour and said you’d have it installed within the next 5 hours! Your team worked at lightning fast speed with complete commitment and focus. They dropped off the unit and got it operational before the dinner rush! The managers and crew think it’s Christmas in February. I want to thank you for partnering with us and going the extra mile. I know there has been some challenging times in the past, and we made it through, but this experience has restored my faith that DSL-NW is back and better than ever! Thank you for your leadership and dedication to helping us deliver the promise.
Kathi Barsamian Moncrief
I am pleased to say we have had great success selling soft serve products. The fresh fruit shakes, strawberry shortcake, cones and packaged soft serve to go, widely contribute to the success to our operation.
I am really pleased with the equipment, the service you provided and our increase in profits. I look forward to doing business with you in the future.
Aspinwall’s Nursery and Produce
Thanks for helping us decide which Taylor soft serve machine to purchase. I can’t begin to tell you how pleased we are with our new C706 machine. The flavor burst addition that you suggested has been a big hit. While we did have a few issues in the beginning I appreciate all of your hard work and dedication to resolving our problems before we had our first event. I look forward to a long relationship with you and DSL. Anyone looking for a great person and company to work with should look to you guys!
Thanks for all of your help!
We have had the Flavor Burst system in our espresso drive through 1 ½ of our 6 years in business.
The Flavor Burst flavors and unique appearance are easy to market and keep our customers coming back repeatedly during the week.
Cones, cups and milkshakes are the big sales drivers. Not just for kids, but also for retirees taking a drive to get their favorite Butter Pecan flavor or families stopping in for an after dinner treat.
It has taken our store sales pre-Flavor Burst at an approximate 15%-20% increase, from year to year, to over 100% increase this year in month over previous years’ monthly sales.
Needless to say, the Flavor Burst program has been a very positive addition to our business.
I would like to take this opportunity to recommend Curtis as a very knowledgeable and courteous representative who was an outstanding resource in the set-up of our new business!
This was my first time as a new business owner and was very impressed with Curtis and his ability to provide guidance and support during the startup period of my new business. Even though I was in the middle of a complete building renovation and trying to keep up with the stress of business plans, expenses, contractors, and the bank…. Curtis was able to articulate to me the appropriate machines for my needs and worked with me throughout the process to ensure that I was trained and comfortable in their use. Curtis even helped me find a great deal on an upgrade in the middle of my project that saved me thousands of dollars!!
Thank you for the opportunity to give a quick testimonial on Curtis and his positive impact on my new business! If you have any questions or would like to discuss my experience directly please feel free to give me a call at 406-366-6659 or directly at Frotheez at 406-996-1800.